Refund Policy
In accordance with the provisions of article L.121-21, L.121-21-1, L.121-21-2 of the Consumer Code, the customer not satisfied with his order has a withdrawal period of 14 days after receipt of the goods to request a refund and 30 days to make an exchange.
The Customer does not have to provide any particular reason to use his right of withdrawal.
To return the products, the Customer must complete the return form, which will have been sent to them after contacting customer service by email anouk@mymosaa.com. The form must be completed with the name, first name, address, order number, as well as the exact list of products to be returned and a complete and detailed explanation of the return.This form will be attached to the package that the Customer will return with the products.
If the Customer decides to return several items from the same order, it is imperative that all products are returned together.
Return costs (Letter followed at 5 euros) will be reimbursed.
Any returned product must be in its intact and unworn condition in its original packaging. If the returned product is damaged, it will be returned to the Customer at their expense.
The Customer has the choice between a refund or a credit. In the case of a distance sale (VAD), reimbursement will be made by check only.
The Customer will be reimbursed for the amount of the order concerning the returned product as well as the initial delivery costs, namely standard delivery (Letter followed at 5 euros) in accordance with the Hamon law in force since June 2014 "The professional is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional" , no later than 14 days after exercising the right of withdrawal.