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Privacy Policy

Privacy Policy
Respectful of the trust you place in by communicating some of your personal data, MYMOSAA attaches the greatest importance to their protection and confidentiality.
This Privacy policy describes the principles that MYMOSAA respects when collecting, processing and storing your personal data and the guarantees of your rights over this data (confidentiality, access, security):

 

  1. Who is responsible for data processing?
  2. What data do we collect?
  3. Why do we collect your data?
  4. Who is your data intended for?
  5. How long do we keep your data?
  6. What are your rights ?
  7. How do we protect your data?
  8. Our management of cookies

 

  1. Who is responsible for processing your data ?

The company MYMOSAA SARL , whose head office is 16, rue Jeanne d'Arc 78100 Saint-Germain-en-Laye, registered in the Versailles Trade and Companies Register under number 912 844 735, is responsible for the processing of personal data collected on the site www.mymosaa.com .

 

  1. What data do we collect?

The term “Data” refers to any personal information that can be used to identify you as an individual and that you provide to the Data Controller in order to register on the site to create an account, receive information or carry out a online order.
Only the data necessary for the proper execution of our e-commerce activity and retail sale of items and services offered on the site www.mymosaa.com .
The personal data we collect includes:

  • your contact details (title, name, first name, email, telephone number, full address, etc.),
  • your personal information (date of birth, gender, etc.),
  • your delivery information (last name/first name, street, postal code, city, country, delivery comments, etc.)
  • your personal preferences, including your marketing preferences (subscriptions to our newsletters, language, etc.) and regarding cookies (technical information: technical logs, IP address, etc.),
  • information about the products you have viewed,
  • bank payment data,
  • your order history,
  • the history of your emails exchanged with customer service.

 


  1. Why do we collect your data ?

The processing of your personal data allows us to provide you with the services of the Site, to ensure the improvement of our services and the maintenance of a secure environment.
Your data is processed for the following main purpose:

  • l carry out operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, consumer services, etc.);

And more specifically for:

  • the management of your Account, your registration and your connection to our site, as well as the provision of the services to which they respectively give access (online ordering, private sales, sending of newsletters, etc.);
  • managing your orders;
  • managing the delivery of your orders;
  • management of customer relations and your complaints;
  • the creation of a customer database for the purposes of loyalty, prospecting, promotion and marketing studies (improving your user experience and our services) in accordance with current regulations;
  • ensure personalized navigation on the Site: make our Site easier to use and adapt our products and services to your interests and needs (proposal of associated products based on gender, history of the last products viewed, personalized recommendations);
  • for statistical purposes;
  • MYMOSAA's compliance with its legal obligations as a publisher of electronic communication services to the online public (preventing or detecting fraud, abuse, managing security incidents, uses and violations of our general conditions of use, improving navigation conditions, etc.).

 

  1. Who is your data intended for ?

The personal data collected is processed by internal employees at MYMOSAA to provide you with the services you request and in accordance with the defined purposes.
MYMOSAA undertakes not to sell your personal data to third parties.
MYMOSAA may transfer your personal data to certain service providers and partners who help it provide and improve its services, such as:

 

  • Logistics and delivery service provider (carriers, couriers),
  • Technical service provider (Internet service providers, companies specializing in IT and telematics services),
  • Payment provider (banking operators),
  • Marketing provider (companies that carry out marketing activities [including social media organizations], companies specializing in market research and data processing, companies offering call center services, companies providing

 

In its capacity as data controller, MYMOSAA ensures that all of its service providers and partners, subcontractors or co-controllers, comply with the General Data Protection Regulation (GDPR) and that they in particular implement all technical and organizational measures to ensure the confidentiality and security of your data.

When these partners are located outside the European Union, MYMOSAA takes all appropriate measures to guarantee the security of such transfers by one of the following measures:

 

  • either by obtaining your express and unequivocal consent to share your personal data with these third parties,
  • either by concluding data transfer contracts incorporating the standard clauses of the European Commission or by requiring compliance with the provisions of Article 28 of the General Data Protection Regulation.

 


  1. How long do we keep your data?

In accordance with current legislation and regulations, we do not keep your data beyond the duration strictly necessary for the purposes pursued above and this duration varies depending on the purpose of the processing.
At the end of this retention period, your data will be permanently deleted or irreversibly made anonymous.

Data from your customer account and your loyalty program

5 years from the end of relations with the Site. The time limit starts from either the last order, or the last connection to your customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a link hypertext of an email sent by MYMOSAA, or of placing products in the basket without consummating the purchase.
At the end of these 5 years, an email asking if the customer wishes to continue to receive commercial prospecting will be sent. In the event of no response or negative response, the customer's data will be permanently deleted or anonymized.

Purchase data

Retention of billing data until the end of the corresponding accounting period and the legal retention period (10 years).

Payment data

Retention of your payment details until payment has been certified and the relevant administrative and accounting formalities have been completed regarding your right of withdrawal and the conditions applied to dispute the payment.

Subscription to advertising communications

Retention of your data for this purpose until the end of the service or until you cancel your subscription to the service which can be done at any time (by clicking on the “unsubscribe” link at the end of our newsletters).

 

  1. What are your rights ?

In accordance with the applicable regulations, you have the right to question, access, modify, limit, rectify, delete and oppose your personal data, as well as the right to define directives relating to the fate of your data after your death.
You can withdraw your consent to receive our marketing information at any time.
You can request to receive a copy of all personal information in our possession.
You can exercise the above rights by contacting us
MYMOSAA SARL,

46, rue Jeanne d’Arc

78100 Saint-Germain-en-Laye SMALLABLE

anouk@mymosaa.com
In accordance with the regulations, you can submit any complaint to the competent supervisory authority in France: CNIL - 3 Place de Fontenoy, 75007 Paris.

  1. How do we protect your data?

We ensure the security of your personal data by implementing reinforced protection through the use of specific technical and organizational security measures aimed at preventing your personal data from being used in an illicit or fraudulent manner.
We take particular care to ensure that your personal data is not disclosed, distorted, damaged/altered or accessed by unauthorized third parties.
We train our employees and collaborators in the importance of confidentiality and the protection of personal data. We limit the number of employees with access to your data to those who directly contribute to providing you with quality services.

  1. Our management of cookies

We use different cookies on the site to improve the interactivity of the Site and our services.

 

8.1 What is a “cookie”?

A “cookie” is a file of limited size, generally consisting of letters and numbers, sent by the internet server to the browser cookie file located on your computer's hard drive.

8.1 What cookies do we use?

We use different types of cookies, the purposes of which are described below.

Cookies strictly necessary for the operation of the site

These are cookies essential for browsing our site (such as session identifiers) which allow you to use the main functionalities of the site and secure your connection.
For example, they allow you to directly access reserved and personal areas of our site, using identifiers or data that you may have previously entrusted to us. Without these cookies you will not be able to use

normally the site, we do not recommend deleting them.

Functionality cookies

These cookies are not essential for browsing our site but allow it to optimize its operation and give you access to specific features.
They also allow you to adapt the presentation of our site to the display preferences of your terminal. These cookies allow you to have smooth and tailor-made navigation.
Placing cookies on your device is the simplest and fastest way to personalize and improve your user experience.

Analytical cookies

These are cookies which allow us to know the use and performance of our site, to establish statistics, volumes of attendance and use of the various elements of our site (content visited, routes) allowing us to improve the interest and ergonomics of our services.

Sharing cookies (social links)

Our site contains sharing links to Facebook, Instagram, Pinterest, and other similar social networks, which allow you to share content from our site with others. When you use these sharing buttons, a third-party cookie is installed. If you are connected to the social network while browsing our site, the sharing buttons allow you to link the content viewed to your user account.
We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, particularly advertising, of the browsing information that they can collect using these application buttons.

Advertising cookies

These are cookies used to offer you advertising tailored to your interests, on our site but also on other sites. They are used in particular to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign.
The relevance of the advertising content displayed on your terminal can also be achieved by associating the navigation information of your terminal on our site with the data that you have provided to us.
Refusing these advertising cookies has no impact on the use of our site. However, refusing them will not result in the cessation of advertising on our site or on the Internet, it will only have the effect of displaying advertising (which will not take into account your interests or preferences ).
These cookies are mainly third-party cookies and mainly depend on advertising agencies.

  1. How to contact us ?

MYMOSAA SARL,

16, rue Jeanne d’Arc

78100 Saint-Germain-en-Laye

anouk@mymosaa.com

 

Updated 02/20/2024